SHIPPING & RETURNS

Thank you for shopping with JULIE ALEXANDRA LIVING!  Below is everything you need to know about how we ship your order

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PROCESSING TIME

• All orders are processed with (1-3 business days) after your order is place.

• Orders placed on weekends or holidays will be processed the next business day.

 

SHIPPING METHODS + RATES

We offer the following shipping options at checkout, rates will be calculated accordingly:

• Standard Shipping (37 business days)

• Express Shipping (1-3 business days)

• Free Shipping on orders over $150 (US only)

Shipping times do not include processing time.  

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INTERNATIONAL SHIPPING

We currently do not ship internationally.

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TRACKING YOUR ORDER  

Once your order ships, you will receive a confirmation email with a tracking number.  You can track your package directly through the carrier's website. 

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DELAYS + ISSUES

We are not responsible for shipping delays caused by the carrier, weather, holidays or incorrect address information provided at checkout.  If your package is delayed or marked as delivered but not received, please contact the shipping carrier first.  

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LOST OR DAMAGED PACKAGES

If your package arrives damaged or appears to be lost in transit:

• Notify us at info@juliealexandraliving.com within 3 days of delivery.

• Please include photos of the package and contents if damaged. 

• While we cannot make any guarantees of retrieval or correction, we will work with the carrer to try and resolve the issue. 

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